Please read these Terms and Conditions carefully before using the website www.tauntonhometech.co.uk or any services Taunton Home Tech offers (paid or free).

 

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

 

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

 

(onsite = customers address or a shop the customer wishes Taunton Home Tech to attend, remote = over the phone, email, text, WhatsApp, THT = Taunton Home Tech)

 

When accepting a service you agree to an initial charge of £25 for the callout. This includes up to 1 hour of labour time from the time of arrival. Extra time, if needed, is charged at £20 per hour charged by the ½ hour. This is for all services excluding the ‘Buying Advice’ which is £15 for a shop or home visit that includes an hour from time of arrival.

 

If a computer/laptop repair/upgrade is going to take over an hour the customer has a choice of an offsite repair for a cost of £65 (£40 + £25 callout).

 

NO parts are included in any of the prices on the website or terms and conditions.

 

Milage may be chargeable depending on location, currently 45p per mile. This will be agreed prior to work being carried out.

 

Balance of the invoice is required on completion of the work by cash or bank transfer.

 

It is possible that data stored electronically such as but not limited to photos, passwords, documents, multimedia, application settings or emails may be lost when upgrading or repairing any computer. Taunton Home Tech will do everything in its power to ensure this doesn’t happen. It is, however, the customers responsibility to ensure any such data is backed up as THT cannot accept any liability for data loss. Please let THT know if you require help backing up data as this service is offered.

 

Multiple parts can be needed on a repair. This isn’t always obvious so extra parts may be needed after new parts have already been fitted.

 

Taunton Home Tech does not hold any parts in stock. Any parts needed must be paid for prior to ordering. THT will NOT markup the cost of any parts. The customer will only pay what THT paid, unless it’s a second hand part then a price will be agreed beforehand.

 

Taunton Home Tech has the right to refuse a service or repair for any reason. This may include but not limited to age of the item, safety, distance to travel or spare parts availability.

 

Services may be withdrawn or changed at any time.

 

Free advice and recommendations only apply to remote, anything onsite is chargeable.

 

Free Buying advice is recommendations offered by Taunton Home Tech for the information given by the customer remotely. While THT will do their best in researching the most suitable product it is the customers final decision in what to buy and THT cannot be held responsible for any loss, product unsuitability, faults with the product or any aftersales support with the supplier.

 

25% off offer is only valid for initial call out cost and hourly rate. Does not include buying advice, fixed price off site repair or any parts.

 

Local collection is within a 5 mile radius of TA27EX. Anything over is charged at 45p per mile.

 

Updated 29.10.21 Taunton Home Tech