Please read these Terms and Conditions carefully before using the website www.tauntonhometech.co.uk or any services Taunton Home Tech offers (paid or free).

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Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

 

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

 

(onsite = customer address or a shop the customer wishes Taunton Home Tech to attend, remote = over the phone, email, text, WhatsApp, THT = Taunton Home Tech)

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When accepting a service, you agree to the charges set out on the Pricing Page of the website, which can be found here: https://www.tauntonhometech.co.uk/pricing

 

NO parts are included in any of the prices on the website or terms and conditions.

 

Mileage and/or travel time may be chargeable depending on location. Currently, 45p per mile and £60ph of travel. This will be agreed upon before work is carried out and applies to both the outward and return journeys.

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If parking at the customer's site is unavailable, travel time will be added to the customer's invoice at the current hourly rate (from the parking position to the site and return).

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Free local collection/return is within a 2-mile radius of TA1 2JR. Anything over is charged at 45p per mile and may be subject to travel time as above. If the item is not repaired for any reason, a £10 charge is applicable.

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If equipment is not collected within 45 days, it will be securely disposed of, and the customer will be charged £45.

 

A balance of the invoice is required upon completion of the work, payable by cash, bank transfer, or card (please note that not all cards are accepted; check with THT beforehand).

 

It is possible that data stored electronically, such as but not limited to photos, passwords, documents, multimedia, application settings or emails, may be lost when upgrading or repairing any computer. Taunton Home Tech will do everything possible to prevent this from happening. It is, however, the customer's responsibility to ensure any such data is backed up, as THT cannot accept any liability for data loss. Please let THT know if you require assistance with backing up data, as this service is available.

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If data is encrypted in any way, e.g. BitLocker, it is the customer's responsibility to have the unencryption key/password available or a recovery method.

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It is the customer's responsibility to know any existing accounts, passwords, two-factor authentication and software keys required for any service undertaken by THT.

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Original software may no longer be available; THT cannot do anything about this.

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Multiple parts may be needed for a repair. This isn't always obvious, so additional parts may be required after new parts have already been fitted, resulting in extra costs that the customer must pay.

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On-site visits do not guarantee a fix or solution, and the total charge for the time spent on-site applies, regardless of the outcome. A total time cannot be guaranteed when on-site.

 

Parts are to be paid for up front. These are non-refundable, unless faulty.

 

Taunton Home Tech reserves the right to refuse service or repair for any reason. This may include, but is not limited to, the age of the item, safety concerns, distance to travel, or spare parts availability.

 

Services may be withdrawn or changed at any time without any prior notice.

 

Free advice and recommendations only apply to remote; anything onsite is chargeable. This is a free service and may not always be available.

 

Free Buying advice is a recommendation offered by Taunton Home Tech based on the information the customer provides remotely. While THT will do its best in researching the most suitable product, it is the customer's final decision on what to buy, and THT cannot be held responsible for any loss, product unsuitability, faults with the product, or any aftersales support issues with the supplier.

 

The 25% off offer is only valid for the initial call-out cost and hourly rate. Does not include buying advice, fixed-price off-site repair or any parts. - THIS HAS NOW ENDED 18.09.2023

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No Fix, No Fee only applies if THT cannot repair, not if the customer decides not to repair. No-fix, no-fee only applies to off-site repairs.

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THT does not guarantee that a repair or solution will always be available; onsite charges still apply at the full rate in this case.

 

On-site consultations are charged at the appropriate call-out rate.

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New parts come with the manufacturer's warranty. Refurbished parts come with no warranty. Any warranty issue returned to base will be rectified by THT within a week, where possible. This does not cover software or software-related matters.

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If a customer supplies a part and it is either dead on arrival when fitted or subsequently fails, full charges apply, as if it were a new job to remove and/or replace the part.

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Payment terms are outlined in the PDF document "Payment Terms" and are available upon request.

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48 hours notice is required in writing to cancel or modify any booking, under this will incur a £55 charge automatically sent by invoice. This must be paid according to the payment terms.

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Updated 24.01.2025 Taunton Home Tech